Job Specifications
Fort drum, NY
$50,000 - $66,000 PA
6 days ago
Full Time
Entry Level
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Supervisory Medical Support Assistant (OA)
About the Position: Position located within Guthrie Army Health Clinic, Managed Care Division at Fort Drum NY. Salary negotiation may be authorized for those new to federal employment. This is a Direct Hire Solicitation
- Monitor customer satisfaction from existing data systems [e.g., Interactive Customer Evaluations (ICE)] and Provider Level Patient Satisfaction Surveys (PLPSS) and uses information to improve services.
- Assist the Practice Manager to coordinate with Service Chiefs, Head Nurses, NCOICs, clinic appointment clerks, and Central Appointments to ensure that there are adequate appointments to meet the demand.
- Promote good customer relations by greeting and assisting patients and monitoring patient flow.
- Answer patient questions and/or concerns accurately and efficiently while treating all patients in a professional and courteous manner. Follows up with patients regarding questions and requests for information or assistance.
- Prepare performance standards and performance appraisals for Conducts and creates formal performance evaluation, submits and provides justification for recognition for promotions and awards.
- Revise work schedules based on availability of manpower and workload.
- Assign work to subordinates based on priorities, selective consideration of difficulty and requirements of assignments, and capabilities of employees.
Requirements
Who May Apply: US Citizens In order to qualify, you must meet the experience/education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes assigning workload distribution or adjustments among subordinates; providing orientation, staff development and training related to administrative functions; assisting patients in resolving problems with scheduling using automated healthcare system systems; utilize automated systems to prepare administrative reports; collaborate and provide customer service with internal and external customers to ensure quality/continuity of care while ensuring compliance with established policies and regulations. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Must be a qualified typist with the ability to type a minimum of 40 WPM.